Terms and conditions 2023
1. Introduction.
These Conditions set out the rights and obligations of: M.Park Windrush valley House clearance (“we”, “us” “the company “or “our”) and the
Customer (“you” or “your”).
Our terms and conditions are here to protect both “us” the company and “you” our customer.
These Terms and Conditions can only be changed with the prior written agreement of both “you” the customer and “us” the company.
2. Hourly charges and quotations (pre-priced tasks)
2.1 Our hourly and milage charges & quotations (pre-priced tasks) are excluded of V.A.T.
2.2 We guarantee not to charge any waiting time for fixed/pre priced removals services.
2.3 We reserve the right to amend the price stated in quotations (pre-priced tasks) to take account of changes of circumstances that were not taken into account when preparing our quotation.
Such factors may include the following and relate to quotations only:-
2.3.1 Where the work is not carried out or completed within 3 months of the date of the quotation;
2.3.2 Our quotation is based solely on the maximum square footage estimated at the time of our viewing and is calculated based on the information provided to us by the customer. Any additional services will only be charged at our standard hourly and mileage rates.
2.3.3 We have to collect or deliver goods not as informed at the time the quotation was given.
2.3.4 We supply any additional services, e.g. packing or dismantling etc.
2.3.5 The work is carried out outside of normal business hours (between 7.00am and 6.00pm) at your request.
2.3.6 We are required to provide additional services not included within the quotation, including the moving or storing extra goods.
2.3.7 We are unable to obtain access to the delivery or collection point or such accesses inadequate or inappropriate for our vehicles.
2.3.8 We have to pay parking, road toll’s or congestion charges etc.
2.3.9 There are events outside our reasonable control, which increase the cost or resources required to complete the work.
2.4 We were not notified of any obstacle or hindrances causing difficulties in performing the work.
2.5 Our quotation does not constitute a contract and accordingly there is no contract between us until you have our written confirmation that we can move your goods on the required date.
3. Additional Work (excluding hourly rate tasks)
3.1 Unless otherwise agreed in writing, the following is not included within the quotation:
3.1.1 Dismantling or assembly of units or furniture (including flat pack items);
3.1.2 Disconnecting, reconnecting, dismantling or reassembling any appliances, fixtures, fittings or equipment;
3.1.3 Taking up or removal of fitted floor coverings;
3.1.4 The movement of any item or items which our staff reasonably believes they cannot move safely, whether due to its nature or its position or weight. You are recommended to make arrangements for any such work to be provided for separately.